Return Policy

At ShopTrutique, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns & Exchanges

• Timeframe: You have 14 days from the date of delivery to return or exchange an item.

• Condition: Items must be unworn, unwashed, and in their original condition with tags attached.

• Exclusions: Sale items, accessories, and intimate apparel (such as swimwear) are final sale and cannot be returned or exchanged.

• Proof of Purchase: A receipt or order confirmation is required for all returns.

How to Initiate a Return

1. Email us at ShopTrutique3706@gmail.com with your order number and reason for return.

2. We’ll provide return instructions and a shipping label (if applicable).

3. Pack the item securely and drop it off at your nearest carrier.

Refunds & Processing

• Refunds: Once we receive and inspect the item, refunds will be processed to the original payment method within 5-7 business days (minus shipping fees).

• Exchanges: If you’d like a different size or color, we’ll ship the replacement once your return is approved.

• Store Credit: You may also opt for store credit, which will be issued immediately upon approval.

Return Shipping

• Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

• Defective or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a resolution.

Final Notes

• ShopTrutique reserves the right to deny returns that do not meet our policy requirements.

• If a return is denied, the item will be sent back to the customer.

For any questions, feel free to reach out to us at ShopTrutique3706@gmail.com.

Thank you for shopping with ShopTrutique!

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